FAQ's

Is my ceramic piece faulty because there is a dark join visible?

For all the Sara Miller London x Portmeirion designs all decals are applied by hand. The raw materials in the ceramic body and firing process will mean that there can be slight variations in product sizes. For this type of decoration we have to set a tolerance on the overlap for the hand application and this is around 1.5mm.

The dark line that appears on the join can vary dependent on the colours of the decoration. The join can also feel slightly raised but it is definitely not a fault in the piece and will not affect the durability of the product.

If your product exceeds the tolerance on the overlap please contact us by emailing info@saramiller.london.

 

Why haven’t I received my order confirmation email?

Sometimes, we find emails go directly into Junk/Spam or even Bin/Trash folders, so do check these before contacting us.

 

Why haven’t I received a response to my email enquiry?

Your enquiry is really important to us and we aim to respond within 48 hours. Sometimes, we find emails go directly into Junk/Spam or even Bin/Trash folders, so do check these before contacting us.