FAQ's

Is my ceramic piece faulty because there is a dark join visible?

Why haven’t I received my order confirmation email?

Why haven’t I received a response to my email enquiry?

What if a product is 'Out of Stock'?

Do you sell gift cards?

Can I add a gift note to my order?

Do you provide a gift-wrapping service?

What refills can my pens take?

Can I put my tins in the dishwasher?

Is your beauty range vegan?

Can I buy your cushion covers alone?

Are your cushions cruelty-free?

I've broken a part of my item. Can I purchase a replacement part?

Can I add to my order once it's been placed?

Are delivery charges refunded if I return my order?

My discount code didn't apply. What should I do?

How do I change an incorrect billing address?

How do I change an incorrect shipping address?

What is the size of the actual print in the Wall Art frame?

How will I know if my order is on the way?