AFTER SALES SERVICE

LUGGAGE

Five-Year Luggage Warranty - Please retain your proof of purchase to validate.

Your Sara Miller London luggage is guaranteed for a period of five years against faulty workmanship and /or faulty component parts including zips, handles, studs and rivets.

This warranty is not applicable in cases other than defects in materials or workmanship and, in particular, does not cover:

a) Destructive handling by airlines/other carriers.  Kindly inspect luggage on receipt and, if damaged, immediately lodge a claim with the carrier concerned.

b) Accidental damage or deterioration due to fair wear and tear, and does not cover the contents.

This warranty will be honoured only on presentation of a proof of purchase.

 

In the unlikely event of requiring a repair or replacement under warranty please contact:

Email: saramillerlondon@pelhamgroup.co.uk  

Tel: 0208 731 3500

 

Sara Miller Luggage Services

Pelham Leather Goods Ltd,

The Pelham Centre

110 Centennial Avenue,

Centennial Park

Elstree, Herts

WD6 3SB

United Kingdom

 

WATCHES

For all enquiries regarding your Sara Miller London watch please contact us at:

SaraMillerEnquiries@peershardy.co.uk

+44 (0)121 524 1400

Monday to Friday, 9am to 5pm

 

Sara Miller Watch Services

Precision House

Starley Way

Solihull

West Midlands

B37 7GN

 

Sara Miller London certifies that this watch has been produced using first class materials and fully tested before leaving our manufacturing centre. Subject to the conditions stated below, this watch is guaranteed against defects of material and manufacture for the period of two years from the date of purchase. This does not affect your statutory rights.

The guarantee does not cover the following:

  • Batteries, straps and bracelets.
  • Damage caused by accidents or mishandling of any part of the watch, including straps, buckles, bracelets and lenses.
  • Water penetration, except in watches marked as water resistant (ATM).
  • Tarnishing of the watch case or bracelet caused by external agents.

 

WARRANTY REPAIR INFORMATION

Your Sara Miller London watch is guaranteed against any defective parts or construction for two years from the date of purchase. Your guarantee is only valid if you present your original receipt when returning the watch. The guarantee provides you with additional rights which are beyond the consumer statutory rights. Please note this guarantee does not cover breakage caused by accident or maltreatment. Batteries are not covered. A full complete after sales service is also available after the guarantee expires at a normal charge.

Please allow 20 days for repair completion.

 

PRODUCT SERVICING

At Sara Miller London we offer excellent product servicing for watches outside the guarantee period.

These could include:

  • Complete movement overhaul
  • Battery replacement
  • Case and glass cleaning.
  • Straps and charms

The watch will then be guaranteed against defective workmanship or materials for a period of six months in accordance with the exclusive clauses previously stated.